Frequently Asked Questions

We offer SameDay and OnDemand deliveries for both individuals and businesses in Vancouver, Kelowna and Calgary. More cities added soon!

Base Rate is $6.50 plus GST for orders within 5kms of the pick up location. Add $1/km after 5kms. NO ADDITIONAL FEES*

*Max 3 items per order, under 20lbs total shipment weight combined. 

Yes, all orders provide real time text message tracking alerts and updates along the entire path of delivery. Our app lets you communicate directly with your driver too! 

Drivers available Monday to Friday 8am to 5pm and Saturday and Sunday from 11am-6pm. Driver availability outside of these hours may be limited so reach out when needed.  

No minimum orders required. Place orders as needed from one time only requests to multiple requests on an as needed basis. 

Yes! If you're a restaurant, cafe or bakery owner and want to offer delivery over and above the standard food delivery apps, we can integrate with your Toast, Square, and other online orders systems for ease of sending us delivery orders. 

Absolutely! We deliver for pretty much any kind of retail store from grocery, flowers, pharmacy, home and everything in between. We can also easily integrate with your Shopify, SquareSpace, WooCommerce and other online order systems for ease of assigning orders to deliverNOW.

*Note that we do have some order size limitations so please reach out to discuss at anytime. 

Definitely! If you have a need for multiple orders to go out at the same time we can provide dedicated drivers to deliver directly to your customers in routes. Recipients will receive text message ETA's and tracking alerts along the way and can communicate directly with our dispatch and drivers deleting those "Where's my order?" calls. 

For sure! Need to get something to your grandparents? Forget that favourite sweater at your friend's place? Have an item to be picked up at your fave store or maybe even some dry-cleaning or legal docs. We'll grab almost anything from almost anywhere and get it to you SameDay or within the Hour.

No account required! 

• Occasional shippers use the QuickOrder button, complete the online order form, secure STRIPE payment link and the orders auto-assign to the closest driver. 
• Regular and frequent shippers will receive login credentials to place and track orders and are automatically approved for weekly billing.